Shipping & Returns
SHIPPING & HANDLING TIME
Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
We offer free shipping on all our products.
You will be notified when your order ships from our warehouse with the shipment tracking number.
You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are included in the price.
RETURN AND EXCHANGE POLICY
We are happy to offer a 15 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only for Pincodes covered by our courier partners.
In case you wish to exchange your ordered product to something else from Kuberlo, You may contact our customer care to process the exchange request subject to availability.
In case of non-serviceable Pincodes, customer is responsible for returning the jewellery to our warehouse.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
Please note that we currently do not offer free shipping on international returns.
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and in original condition. Contact our customer care and we will arrange a return shipment pickup for you. For areas where return facility is not provided by our logistics partners, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:
Tryolo Computech Private Limited
201, Gems Adith, Kakateeya Hills Rd. No.9,
Kavuri Hills Phase 1,
Madhapur - 500081,
Hyderabad, Telangana, IN.